Ask EricFree. Supported by Harbor Freight.

Terms of Service

Effective November 8, 2026

1. Using MADDOX

MADDOX — Ask Eric is operated by Anansi Portia Inc. By using the website or apps, you agree to these terms. The service is intended for adults aged 18 and older. If you do not agree, do not use the service.

2. Repair assistance

Eric is an AI assistant for automotive questions, diagnostic reasoning, and repair planning. You can provide messages, images, video, audio, and supported scanner evidence. AI answers may be incomplete or incorrect. Verify measurements, vehicle-specific procedures, tool ratings, and safety instructions before acting. The service does not replace your vehicle's service information or professional judgment.

Use the app while safely parked. Keep clear of moving or hot components, and use appropriate protective equipment. Scanner support is limited to the installed app, supported adapter and vehicle capabilities. A fault code is evidence to investigate, not proof that a particular part must be replaced.

3. Free access and Harbor Freight tools

MADDOX is free to use because Harbor Freight supports its development and operation. No customer payment or tool purchase is required for access. Service capacity and technical session limits may apply.

Eric may recommend relevant Harbor Freight tools and include links to their official product pages. Product information, prices, availability, promotions, and compatibility can change. Check the product page and manufacturer instructions before buying. Harbor Freight handles purchases on its website; MADDOX does not take payment or place orders for you.

4. Your account and information

Provide accurate account information and keep your sign-in credentials private. You are responsible for activity you authorize through your account. Submit only content you have permission to share. Our Privacy Policy explains AI processing, saved history, scanner information, and deletion requests.

5. Acceptable use

• Do not use MADDOX for unlawful, harmful, or abusive activity.
• Do not bypass security, misuse another person's account, disrupt the service, or interfere with diagnostic safeguards.
• Respect other people's privacy, intellectual property, and applicable safety requirements.

6. Content and ownership

You retain your rights in content you submit. You authorize us and our service providers to process that content to provide the features you request, maintain saved context, and operate and protect the service. MADDOX and Harbor Freight branding belongs to its respective owner; other software, marks, and content remain subject to their owners' rights.

7. Availability and responsibility

The service is provided “as is” and “as available.” We do not guarantee uninterrupted availability, error-free output, a successful repair, or compatibility with every vehicle or tool. To the extent permitted by applicable law, we disclaim implied warranties and liability for indirect or consequential losses. Nothing in these terms excludes rights or liability that applicable law does not allow to be excluded.

8. Ending use and account deletion

You may stop using MADDOX at any time. Signing out or uninstalling does not delete saved account information. Request account and associated-data deletion through Request account deletion or contact support. A request is complete only after the required cleanup has been verified. We may suspend or end access for misuse, security, or operational reasons.

9. Updates and contact

We may update these terms and will publish the effective date. Continued use after an update means you accept the updated terms, subject to any notice or consent required by applicable law.

Questions or support: [email protected].